Unfortunately we hear this regularly.
A number of our clients have come to us for help and have had a bad taste in their mouth because of their experience with other designers or companies.
We guarantee all of our work. If we quote on a job we honour it. In the past we have actually lost money because of our error in quoting but thats our problem…not our clients, so we wear it and learn from it.
We guarantee our service to our clients not because they sign a service contract and pay extra for it…in fact we dont have service contracts and only charge our standard published rates.
We dont have fine print.
What you see is what you get…the work you have asked for in the time you wanted it and at the cost you were quoted.